This Privacy Policy explains how 123-Chem (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or our online services.
We are the Data Controller for the information collected on this website.
If you have any questions about this policy, you can contact us at:
Email: info@meighpharmacy.co.uk
Address: Meigh Pharmacy, 5B Drumintee Road, Newry, BT35 8JT
1. What Information We Collect
We collect information in the following ways:
a) Information you provide to us directly
This includes:
- Name, email address, phone number (for example when sending an enquiry or booking a clinic)
- Information submitted through clinic or contact forms
- Information included when uploading a prescription
- Information entered during checkout (if using our online shop)
b) Information collected automatically
When you browse our site, we may collect:
- IP address
- Device type
- Browser information
- Pages visited
- Time spent on pages
This is done via cookies and analytics tools (see our Cookie Policy).
c) Information from third parties
We work with:
- DigiPharma for clinic bookings
- Payment processors for online shop payments
- Email and hosting providers who help us operate the website
Only the minimum information required is shared.
2. How We Use Your Information
a) To provide healthcare and pharmacy services
This includes:
- Responding to prescription uploads
- Processing clinic bookings
- Contacting you about medication availability
- Communicating with you regarding your enquiry or order
b) To operate our website
- Maintaining security
- Measuring website performance
- Improving user experience
c) For legal and regulatory reasons
As a pharmacy business, we may need to retain certain data for compliance purposes.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide services you request
- Legitimate interests – to operate and improve our website and services
- Legal obligation – in relation to pharmacy and healthcare regulations
- Consent – where required for marketing or non-essential cookies
4. Who We Share Your Information With
We only share information when necessary to deliver our services. This may include:
- DigiPharma (clinic booking management)
- Email providers
- Hosting provider(s)
- Payment processors (if using the shop)
We do not sell your data.
All partners process data securely and in accordance with GDPR.
5. How Long We Keep Your Information
We keep your information only as long as necessary. For example:
- Clinic bookings: retained in line with pharmacy record-keeping guidelines
- Prescription uploads: retained only for as long as needed to process the request
- Website enquiries: typically up to 24 months
- Order details (if using shop): retained for tax and regulatory reasons
If you would like details of retention periods for specific data types, you may request them using the contact details above.
6. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (where possible)
- Restrict processing
- Object to processing
- Withdraw consent (for example, for marketing or cookies)
- Data portability
To exercise these rights, contact us at:
Email: info@meighpharmacy.co.uk
7. How We Keep Your Information Secure
We use industry-standard security measures to protect your data, including:
- SSL encryption
- Secure hosting
- Access control
- Data minimisation practices
8. Links to Third-Party Websites
Our website may contain links to DigiPharma and other third-party services. We are not responsible for their privacy policies or content.
We encourage you to review the privacy policies of any third-party sites before providing any personal information.
9. Updates to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on this page and will include the date of the most recent update.